1. Cancellations
1.1. Jono's Cattle Services reserves the right to cancel any booking at any time, with reasonable notice. As per clause 1.2.
1.2. Unforeseen personal circumstances may result in booking cancellations. Notice will be provided if your booking is to be cancelled and rescheduled.
2. Weather Conditions
2.1. JCS staff will not operate in inclement weather on the day of service. Inclement weather includes, but is not limited to, heavy rain, mist, storms, or extreme heat.
2.1.1. For health and safety reasons, JCS staff reserve the right not to operate on days where the temperature is forecast to exceed 30°C, when there is an active bushfire in the Mount Lofty Ranges or the client’s area, or if the CFS declares a Catastrophic Fire Danger rating in the region.
2.1.2. If extreme weather results in cancellation, staff will reschedule your booking to the next available time slot.
3. Timing and Delays
3.1. While JCS staff strive to arrive within the agreed time frame, unforeseen delays may occur.
3.2. Bookings may be rescheduled due to weather (see Clause 2), or other exceptional circumstances beyond our control.
4. Service Availability
4.1. Not all services may be available at all times. JCS will inform clients in advance of any unavailability.
5. Animal Yarding Requirements
5.1. All cattle must be yarded and easily accessible before staff arrive.
5.1.1. Minimum yarding space: 5m² per cow, bull, steer, heifer or calf.
5.1.2. Animals must be yarded (if possible) the night prior to your appointment to reduce stress and ensure efficient service.
5.2. A cattle crush is mandatory for the following services:
These services require secure restraint for the safety of both the animals and JCS staff. If a cattle crush is not available on-site, please notify staff in advance. JCS Staff may request a cattle crush for services that have not been listed above.
5.2.1. If a suitable crush is not available and has not been arranged, these services may be cancelled or rescheduled at the discretion of JCS staff. Travel or call-out fees may still apply.
6. Dog Safety and Work Dogs
6.1. Client dogs must be secured indoors or properly fenced before staff arrive. This is for the safety of both JCS staff and their working dogs.
6.1.1. JCS staff may use trained working dogs with client consent to help with mustering.
6.1.2. If a JCS working dog causes significant injury to livestock, JCS will compensate or provide treatment within reason.
6.1.3. If a working dog is injured due to livestock or property hazards, the client is responsible for veterinary expenses.
7. Client Presence Requirement
7.1. The client or a nominated responsible person must be present on-site during the scheduled appointment.
7.1.1 The client or nominated responsible person must be over 18 years of age.
7.2. This is a mandatory safety measure, as cattle may react unpredictably to unfamiliar people or dogs. The presence of a familiar person helps ensure smoother handling and reduces risk of injury to both staff and animals.
7.3. If no responsible person is present at the time of arrival or for appointment, staff reserve the right to cancel or postpone the appointment. Additional travel or rescheduling fees may apply.
8. Health Advice
8.1. JCS may offer informal health and handling advice based on experience. This does not constitute veterinary advice, and clients should consult a licensed veterinarian for medical concerns.
9. Pricing and Quotes
9.1. Service prices may vary depending on additional services provided on the day.
9.2. JCS offers an online quote tool, which generates free, accurate estimates.
9.3. Quotes are indicative only. Final pricing is at staff discretion and may include additional charges or discounts after job completion.
10. Client Conduct
10.1. Abusive, threatening, or inappropriate behaviour toward JCS staff will not be tolerated.
10.2. Such conduct will result in termination of service without refund or future bookings.
11. Invoices and Late Payments
11.1. All invoices must be paid within 14 days of issue.
11.2. Late payments will incur a 5% penalty per week, calculated from the original due date.
11.3. All outstanding invoices must be cleared before any new booking.
11.4. Legal costs incurred to recover unpaid fees will be charged to the client.
12. Deposits
12.1. A $70 flat deposit is required for all bookings. This is not full payment but secures your scheduled appointment.
12.2. The deposit is deducted from the final invoice after services are completed.
12.3. Visit our online quote tool on the booking page to estimate your service costs.
By booking our services, you confirm that you have read and agreed to the terms above.
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