Terms & Conditions of Services

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General Terms and Conditions for Jono's Cattle Services

1. Introduction
   1.1 These terms and conditions apply to all services provided by Jono's Cattle Services.
   1.2 By requesting our services, you agree to be bound by these terms and conditions.
2. Definitions
   2.1 "Services" refers to any and all cattle-related services provided by Jono's Cattle Services.
   2.2 "Client" refers to the individual or entity requesting the services.
3. Scope of Services
   3.1 Jono's Cattle Services offers a wide range of services including, but not limited to, cattle health management, breeding assistance, and general livestock care.
   3.2 Services are tailored to meet the specific needs of each client.
4. Requesting Services
   4.1 Services can be requested through our office, by contacting our customer service hotline or via email (found in the 'Contact' drop down under 'Get in Touch').
   4.2 Clients must provide accurate information regarding their needs and expectations.
5. Fees and Payment
   5.1 All services are subject to a fee, these fees vary between individual clients due to various contributing factors.
   5.2 A deposit is required to secure your booked date, to cover time required for organising travel, and equipment required for the staff member's calendar. (This deposit is deducted from your total bill after services have been completed).
   5.3 Clients can request a free estimated quote via our website or by contacting us directly.
   5.4 Payment is due upon completion of services, unless otherwise agreed in writing.
   5.5 Additional charges may apply for ancillary services, materials or extra time required on the day of the client's appointment.
6. Liability
   6.1 Jono's Cattle Services will exercise reasonable care and skill in providing the services, and maintain excellent animal welfare practices.
   6.2 Jono's Cattle Services is not liable for any indirect or consequential losses arising from the provision of services.
7. Client Obligations
   7.1 The client must ensure safe access to the animal holding site and safe access to animals that are booked for services.
   7.2 The client must provide accurate and complete information regarding the services requested.
   7.3 The client must remain on the property for the whole duration of services, incase of an emergency and to ensure cattle behave in same manner as they do with client, with staff on site.
8. Not a Veterinary Service
   8.1 Jono's Cattle Services is not a veterinary practice & staff are not qualified veterinarians. All information provided during services is general advice only.
   8.2 Clients should consider their specific situations when applying the advice provided.
9. Termination
   9.1 Jono's Cattle Services reserves the right to terminate services if the client breaches any of these terms and conditions.
   9.2 Clients may terminate the agreement by providing written notice, subject to any applicable fees for services rendered.
   9.3 Jono's Cattle Services may cancel or postpone appointments within 24 hours of booking time. Any bookings cancelled or postponed will be rescheduled to the earliest possible time, subject to staff availability.
10. Zero tolerance - Abusive or Aggressive Behaviour
    10.1 Any abuse or aggressive behaviour will not be tolerated, whether it is over the phone, via message or in person.
    10.2 Services will be terminated immediately. Any funds already paid will not be refunded as compensation for staff member's time given.
    10.3 Law enforcement will be contacted if deemed necessary, as safety to staff of Jono's Cattle Services.
11. Governing Law
    11.1 These terms and conditions are governed by the laws of South Australia.